{
  "groups": [
    {
      "id": "agent",
      "title": "Work Tools",
      "items": [
        {
          "title": "ADP UK Payroll",
          "url": "https://ihcm.adp.com/whrmux/web/me/home",
          "notes": "UK payslips",
          "vis": "internal",
          "tags": ["adp", "payroll", "payslip", "wages", "salary", "pay", "hr"],
          "featured": true
        },
        {
          "title": "Performance Sheet",
          "url": "https://docs.google.com/spreadsheets/d/1pnOsEfPy5Ow7hH0NuZJa-zab1RDo3Q68/edit?gid=1729467939",
          "notes": "Performance tracking",
          "vis": "internal",
          "tags": ["performance", "kpi", "stats", "metrics", "targets", "numbers", "hr"],
          "featured": false
        },
        {
          "title": "Genesys",
          "url": "https://apps.mypurecloud.de",
          "notes": "Phone system login",
          "vis": "internal",
          "tags": ["genesys", "phone", "calls", "softphone", "dialler", "voip", "agent"],
          "featured": true
        },
        {
          "title": "Hotline Tool",
          "url": "https://hotlinetool.ionos.com",
          "notes": "Internal support system",
          "vis": "internal",
          "tags": ["hotline", "tickets", "cases", "crm", "support", "kb"],
          "featured": true
        },
        {
          "title": "Sales Tracker",
          "url": "https://docs.google.com/spreadsheets/d/1drGwrJOrazBjo1MsZbK50Rhj1WE2773_y1srghNy0ao/edit",
          "notes": "TSI tracker",
          "vis": "internal",
          "tags": ["sales", "tsi", "tracking", "commission", "targets", "leaderboard"],
          "featured": false
        },
        {
          "title": "Shift Schedule",
          "url": "https://docs.google.com/spreadsheets/d/1bwTnVU2eRdjFTWrI4XGR2h22fLT_nGfE/edit",
          "notes": "Team rota",
          "vis": "internal",
          "tags": ["shift", "rota", "schedule", "roster", "hours", "shifts", "hr"],
          "featured": false
        }
      ]
    },
    {
      "id": "internal",
      "title": "Company Resources",
      "items": [
        {
          "title": "Banned Countries List",
          "url": "https://hotlinetool.ionos.com/knowledge-portal/EN?tenant#/articles/list-of-banned-countries----d037dfe5-7403-4407-ac8e-0fba46888a10",
          "notes": "Restricted countries",
          "vis": "internal",
          "tags": ["banned", "restricted", "countries", "sanctions", "embargo", "compliance"],
          "featured": false
        },
        {
          "title": "Intranet",
          "url": "https://intranet.ionos-group.com/ionos/",
          "notes": "Company intranet",
          "vis": "internal",
          "tags": ["intranet", "company", "internal", "portal", "home"],
          "featured": true
        },
        {
          "title": "Knowledge Base",
          "url": "https://hotlinetool.ionos.com/knowledge-portal/EN#/",
          "notes": "Main KB hub",
          "vis": "internal",
          "tags": ["kb", "knowledge", "docs", "articles", "help", "reference"],
          "featured": false
        },
        {
          "title": "iPayment Chargebacks",
          "url": "https://www.private.ipayment.de/intern/chargebacktool/index.php?action=all&sap_buk=201&cb_action=research",
          "notes": "Chargebacks and refunds",
          "vis": "internal",
          "tags": ["ipayment", "chargeback", "refund", "dispute", "cancel", "billing", "finance"],
          "featured": false
        },
        {
          "title": "Deleted Recording Form",
          "url": "https://docs.google.com/forms/d/e/1FAIpQLScGyo4QcZdb8semEHzhZMySPvG_TPfVRZVaPgO4oiGbkn5bug/viewform",
          "notes": "Call recordings deletion form",
          "vis": "internal",
          "tags": ["recording", "recordings", "deletion", "delete", "gdpr", "compliance", "calls", "form"],
          "featured": false
        },
        {
          "title": "Team Contacts",
          "url": "https://hotlinetool.ionos.com/knowledge-portal/EN?tenant=ionos#/articles/uk-support-teams-summary----3c406231-3a19-4746-b2b7-af9ffdf659f1",
          "notes": "Internal team contacts",
          "vis": "internal",
          "tags": ["contacts", "team", "people", "directory", "phonebook", "who"],
          "featured": false
        }
      ]
    },
    {
      "id": "difm",
      "title": "Design Service",
      "items": [
        {
          "title": "Schedule",
          "url": "https://1and1ionosuk.servicebookings.net/v2/",
          "notes": "Schedule DIFM calls with clients",
          "vis": "internal",
          "tags": ["difm", "design", "schedule", "booking", "appointments", "calls", "spotzer"],
          "featured": false
        },
        {
          "title": "Ecommerce Example",
          "url": "https://sneaker.ionos-design-service.co.uk/",
          "notes": "E-commerce site reference",
          "vis": "external",
          "tags": ["difm", "design", "ecommerce", "shop", "sneaker", "example", "demo"],
          "featured": false
        },
        {
          "title": "MyWebsite Templates",
          "url": "https://www.ionos.co.uk/websites/mywebsite-templates",
          "notes": "Website builder templates",
          "vis": "external",
          "tags": ["difm", "design", "mywebsite", "templates", "builder", "themes"],
          "featured": false
        },
        {
          "title": "Spotzer Contact Details",
          "url": "https://hotlinetool.ionos.com/knowledge-portal/EN?tenant=ionos#/articles/design-service-contact-details----3ae159f2-89ba-449d-aafb-20beece700d4",
          "notes": "Support queries for Spotzer",
          "vis": "internal",
          "tags": ["difm", "design", "spotzer", "contact", "support", "partner"],
          "featured": false
        },
        {
          "title": "Standard Example Site",
          "url": "https://example-new-01.co.uk/",
          "notes": "Standard website build demo",
          "vis": "external",
          "tags": ["difm", "design", "standard", "example", "demo", "site"],
          "featured": false
        },
        {
          "title": "Scope of Support",
          "url": "https://hotlinetool.ionos.com/knowledge-portal/EN?tenant=ionos#/articles/design-service-difm-support-guidance----c7b1baec-305a-4b68-8bab-5bdf432e7ca1",
          "notes": "DIFM support guidance",
          "vis": "internal",
          "tags": ["difm", "design", "scope", "support", "guidance", "policy", "limits"],
          "featured": false
        }
      ]
    },
    {
      "id": "ionos",
      "title": "IONOS Resources",
      "items": [
        {
          "title": "Bereavement Guide",
          "url": "https://www.ionos.co.uk/help/my-account/access-passwords/ionos-account-holder-bereavement-process",
          "notes": "Account holder death support process",
          "vis": "external",
          "tags": ["bereavement", "death", "deceased", "estate", "account", "closing"],
          "featured": false
        },
        {
          "title": "Domain Owner Contact Tool",
          "url": "https://registrar.ionos.info/domains_raa/privacy",
          "notes": "Domain ownership contact info",
          "vis": "external",
          "tags": ["domain", "whois", "owner", "registrant", "contact", "lookup", "privacy"],
          "featured": true
        },
        {
          "title": "Data Center Locations",
          "url": "https://cloud.ionos.com/data-centers",
          "notes": "IONOS datacenter locations",
          "vis": "external",
          "tags": ["datacenter", "data", "centre", "hosting", "location", "server", "where"],
          "featured": false
        },
        {
          "title": "Mass Mailing Limits",
          "url": "https://www.ionos.co.uk/help/email/general-topics/what-are-the-mass-mailing-limits/",
          "notes": "Outbound mail limits",
          "vis": "external",
          "tags": ["email", "mailing", "sending", "limits", "spam", "bulk", "volume"],
          "featured": false
        },
        {
          "title": "IONOS Status Page",
          "url": "https://www.ionos-status.co.uk/",
          "notes": "Live service status updates",
          "vis": "external",
          "tags": ["status", "outage", "down", "incident", "monitoring", "uptime"],
          "featured": true
        },
        {
          "title": "Partner Program Signup",
          "url": "https://www.ionos.com/agency-partner",
          "notes": "Agency partner signup",
          "vis": "external",
          "tags": ["partner", "agency", "signup", "program", "reseller", "sales"],
          "featured": false
        },
        {
          "title": "Server Scope of Support",
          "url": "https://www.ionos.co.uk/help/server-cloud-infrastructure/scope-of-support/scope-of-support-for-server-products/",
          "notes": "What's covered for IONOS server products",
          "vis": "external",
          "tags": ["server", "scope", "support", "hosting", "vps", "dedicated", "cloud", "guidance", "limits", "policy"],
          "featured": false
        }
      ]
    },
    {
      "id": "external",
      "title": "External Resources",
      "items": [
        {
          "title": "Companies House",
          "url": "https://find-and-update.company-information.service.gov.uk/",
          "notes": "UK company registration and lookup",
          "vis": "external",
          "tags": ["companies", "business", "lookup", "crn", "verify", "registration", "limited", "ltd"],
          "featured": false
        },
        {
          "title": ".gov Domain Registration",
          "url": "https://www.gov.uk/apply-for-and-manage-a-gov-uk-domain-name",
          "notes": "UK government domain registration",
          "vis": "external",
          "tags": ["gov", "domain", "government", "uk", "registration", "official"],
          "featured": false
        },
        {
          "title": "W3Techs",
          "url": "https://w3techs.com/sites",
          "notes": "Look up the tech stack, CMS, and server behind any website",
          "vis": "external",
          "tags": ["w3techs", "w3tech", "tech", "stack", "cms", "lookup", "research", "website", "competitor"],
          "featured": false
        }
      ]
    },
    {
      "id": "templates",
      "title": "Templates",
      "items": [
        {
          "title": "Escalation Email Template",
          "url": "templates/escalation-email.html",
          "notes": "Pre-written email for customer escalations to management",
          "vis": "internal",
          "tags": ["template", "email", "escalation", "manager", "complaint", "angry", "customer"],
          "featured": false,
          "added": "2026-04"
        },
        {
          "title": "New Starter Checklist",
          "url": "templates/new-starter-checklist.html",
          "notes": "Onboarding checklist for new team members",
          "vis": "internal",
          "tags": ["template", "onboarding", "checklist", "starter", "new", "hire", "induction"],
          "featured": false,
          "added": "2026-04"
        },
        {
          "title": "Handover Notes Template",
          "url": "templates/handover-notes.html",
          "notes": "Structured handover notes for shift changes or case transfers",
          "vis": "internal",
          "tags": ["template", "handover", "shift", "notes", "transfer", "process"],
          "featured": false,
          "added": "2026-04"
        }
      ]
    },
    {
      "id": "guides",
      "title": "Guides",
      "items": [
        {
          "title": "Domain Transfer Process",
          "url": null,
          "notes": "Step-by-step guide for handling incoming domain transfers",
          "vis": "internal",
          "tags": ["guide", "domain", "transfer", "inbound", "process", "how-to"],
          "featured": false,
          "type": "guide",
          "guideFile": "guides/domain-transfer.json",
          "added": "2026-04"
        },
        {
          "title": "Escalation Procedure",
          "url": null,
          "notes": "When and how to escalate customer issues",
          "vis": "internal",
          "tags": ["guide", "escalation", "manager", "complaint", "process", "how-to"],
          "featured": false,
          "type": "guide",
          "guideFile": "guides/escalation-procedure.json",
          "added": "2026-04"
        }
      ]
    }
  ]
}